HIN Mail Login: Webmail, Outlook Token, Forgotten Password, and HIN Mail Global

A search for “HIN Mail Login” usually relates to one of three situations: You are a HIN member and want to read your emails in a browser, you want to set up HIN Mail in Outlook or on your smartphone, or, as a patient or external organization, you have received an encrypted HIN email but do not have a HIN account. The sign-in process differs in each case.

HIN Webmail: Sign in in the browser

You can access webmail at https://webmail.hin.ch. Sign in with your HIN ID (the HIN login name, for example, hmuster) and your HIN password. One of the following methods provides the second factor:

• HIN Client: If the client is running on the workstation and you are signed in, webmail opens without any further prompt. With HIN Client 4.0, you sign in directly in the browser: enter the HIN-protected address and you are redirected to sign in.
• SMS code (mTAN): After entering your password, you receive a code at the stored mobile number. This method is suitable for devices without HIN Client, such as a personal laptop.
• HIN Authenticator App: The app (App Store and Google Play, “HIN Authenticator”) confirms the sign-in on your smartphone.

The SMS code and Authenticator app must be activated in advance. If neither is available and HIN Client is unavailable, you cannot sign in to webmail. Therefore, set up at least one alternative while the client is still working.

In webmail, you can compose and manage emails, maintain contacts and address books, search the HIN participant directory, and create multiple signatures. A bar beneath the username shows the available mailbox storage; if it is red, you need to delete emails or expand storage.

HIN Mail in Outlook and on smartphones: Sign in with a mail token

Email clients do not sign in with the HIN password but with a mail token. This is the most common reason Outlook repeatedly asks for a password: the HIN password is rejected during IMAP sign-in.

To generate the token:

1. Open https://apps.hin.ch and sign in with your HIN ID (HIN Client, SMS code, or Authenticator app).
2. Select the “HIN Mail” section.
3. Click “Add device” and select “Mail Clients” as the device type.
4. Copy the displayed token and enter it as the password in your email client.

Server settings:

The username is the HIN ID, not the email address. Outlook suggests the email address during automatic setup; therefore, you must configure it manually through “Advanced Options” or “Manual Setup.”

The token is linked to your HIN identity and can be revoked and regenerated at any time in apps.hin.ch. A separate token is recommended for each device: if a smartphone is lost, you only block that device, while Outlook on the practice PC continues to work. Once the token has been set up, Outlook no longer needs HIN Client to retrieve mail.

First sign-in without HIN Client: Activate your identity

New HIN identities can be activated without HIN Client. You need the username and initialization password from the HIN documents.

1. Open the activation link in the Service Center (servicecenter.hin.ch).
2. Enter the username and initialization password.
3. Set your own password: at least 10 characters with numbers, uppercase and lowercase letters, and special characters.
4. Set up a second factor immediately (SMS code or Authenticator app).
5. Then sign in at apps.hin.ch.

You have 10 minutes to complete activation. After that, the initialization password is reset for security reasons, and you must request a new one.

Forgot your HIN password

The reset process depends on whether an alternative sign-in method is set up.

With SMS code or Authenticator app:

1. Sign in at apps.hin.ch using the alternative method.
2. Select the “HIN Client” tab and generate a new initialization password.
3. In HIN Client, select “Registration,” then enter the login name and new initialization password.
4. Set a new password and confirm “Register new HIN identity.”

Without an alternative method and without a signed-in device, the only option is HIN Support by phone (0848 830 740, Monday through Friday, 8:00 a.m. to 6:00 p.m.). Write down the new initialization password before closing the window.

HIN Mail Global: Open encrypted email without a HIN account

Medical practices, hospitals, and laboratories send messages to patients or organizations without HIN membership through HIN Mail Global. The email arrives in your inbox as a regular email, but its content is encrypted in attachment secure-email.html or behind the “Read encrypted message” link. There is no HIN login in the usual sense; you sign in using your mobile number.

The first time:

1. Download and open attachment secure-email.html (or click the link in the email). With webmail services such as Gmail, Bluewin, or GMX, save it first and then open it.
2. Select your language and enter your mobile number.
3. Enter the code received by SMS. The message is displayed.

For subsequent messages, simply open the attachment; the SMS code is automatically sent to the registered number.

Please note:

• The message can be accessed through the link for 30 days, after which access expires. Save or print important content within this period.
• Only the original recipient can open forwarded messages.
• You can reply in encrypted form.
• You can mark a device as trusted; the SMS prompt is then skipped for one year.
• If no code arrives within 15 minutes, you can request a new one.
• The two current versions of Chrome, Safari, Edge, and Firefox are supported.

For issues with HIN Mail Global, contact HIN Mail Support at +41 58 670 48 69. Only the sender can answer questions about the content of the message.

Common HIN Mail login errors

HIN Client 4.0: What changes with sign-in

HIN will automatically distribute HIN Client 4.0 by October 26, 2026; anyone who does not receive an automatic update can download it from download.hin.ch. The existing password remains valid and is confirmed once when you first sign in with the new version. You then sign in to HIN-protected services such as webmail directly in the browser.

Version 4.0 requires Windows 11 with TPM or macOS 14 with a Security Chip. Devices that do not meet these requirements can no longer use the client. Webmail access remains possible through an SMS code or Authenticator app, and Outlook can retrieve mail using the mail token. Details on the platform renewal deadlines are available in the article HIN Platform Renewal 2026.

Medical practices and hospitals with their own mail server

Organizations with their own HIN Mailgateway do not sign in to HIN Mail. The mailboxes are hosted on their own Exchange or in Exchange Online, and the gateway (a SEPPmail appliance) encrypts mail traveling to and from the HIN community. Sign-in issues there concern the organization’s own email system, not the HIN platform. This gateway is being replaced by the new HIN Gateway (“Stargate”).